Refund and Exchange Policy

We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We have exchange only policy at an additional fee of Rs. 100 for size related issues only. We do not have return or refund policy.

We request you to verify the size chart before making any purchase to avoid exchange process. We charge Rs. 100 for exchange since we ship original order at free of cost.

Free of charge Exchange is only available in case of damaged product/ incorrect size sent by us.

Exchange process:

1. Contact us on mianastore.ps@gmail.com or on Instagram chat to place exchange request.

2. Our team will guide you on the Exchange Fee payment process.

3. Upon payment, your pickup will be scheduled. You may need to print the dispatch slip and seal the package before pickup.

Exchange conditions:

1. Request needs to be raised within 5 days of delivery

2. Product has to be un-used with tags and packaging intact.

3. If the same product is not available in your size, we may request you to order another product in exchange.

4. Exchange generally not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.

Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged. 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.